Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 985-641-1975 or make an appointment online!
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
I drive my car from Covington to Slidell to be serviced by them! They are so friendly, helpful, and always willing to go above and beyond to assist you in getting your car serviced to the utmost capacity. The servicemen also appraise you of upcoming repairs you will need as your car ages. Mine is ten years old and drives as if it is brand new! I also love the owners.They are good Christian upstanding pillars of the community.
Car & Truck Care, near Slidell, LA
Wonderful group of people dedicated to keeping your car on the road.
Car & Truck Care, near Slidell, LA
Best vehicle service and repair experience every time I go!
Car & Truck Care, near Slidell, LA
Every interaction I've had here has been fantastic - from the owner, to the service technicians who've worked on my vehicles, to the friendly staff at the front desk (shout out to Andy for his fabulous customer service ALWAYS!) . Their rates are very reasonable, and they've always done exactly what they said they would. They stand by their work, and I've never had a single issue with anything they've repaired or serviced from major work completed with a rear differential replacement all the way to just stopping in to have one of my 37 tires plugged from snagging a nail on the road. Heck, even if I just have a mechanical question Andy has always been there willing to chat. What really sets them apart is their honesty. They don't sugarcoat or try to upsell unnecessary work - they're straight with you, and that means a lot. On top of that, they're friendly, genuine, and just good people. Honestly, these have been the best experiences I've ever had at any automotive service establishment in my adult life. I can't recommend them highly enough.
Car & Truck Care, near Slidell, LA
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